Privacy Policy

Stable Change Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

1. What Personal Information We Collect

We may collect personal information, including but not limited to:

Your name, address, email address, phone number, and other contact details.
Information related to your use of our services, including your preferences and feedback.
Information you provide during consultations or when engaging with our services.
Payment and billing details when processing transactions.

2. How We Collect Personal Information

We collect personal information through:

Direct interactions when you contact us via our website, email, or phone.
Online forms and registrations on our website.
Cookies and similar technologies when you use our website.
Feedback, surveys, or testimonials you provide.

3. Why We Collect Personal Information

We collect your personal information for the following purposes:

To provide and improve our services.
To respond to your enquiries and provide customer support.
To manage bookings, consultations, and related services.
To process payments and issue invoices.
To send newsletters, updates, and promotional materials with your consent.
To comply with legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose your personal information:

To our employees, contractors, and service providers to fulfil the purposes outlined above.
To comply with legal obligations, including court orders and regulatory requirements.
If you consent to the disclosure.

We do not sell or rent your personal information to third parties.

5. Storage and Security of Personal Information

We store your personal information securely to prevent unauthorised access, misuse, or loss. Measures include:

Secure servers and encryption technologies.
Restricted access to personal information.
Regular data security audits and staff training.

6. Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal information if it is inaccurate or incomplete.
Withdraw consent for marketing communications at any time.
Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the details below.

7. Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. Cookies collect information about your interactions with our site, such as pages visited and preferences. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend you review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us. We will respond to your inquiry as soon as possible and aim to resolve complaints promptly.

Effective Date: 31 January 2025